j118 Privacy Policy

This Privacy Policy ("Policy") describes how j118.club ("j118", "we", "us", "our") collects, uses, stores, shares, and protects the personal information of individuals ("User", "you", "your") who access or use the j118 website and associated gaming and betting services (the "Platform").

j118 is committed to handling your personal data responsibly and transparently. This Policy explains what data we collect, why we collect it, who we may share it with, and what rights you have in relation to your information.

By registering an account, accessing the Platform, or placing any bet or wager, you acknowledge that you have read and understood this Policy. If you do not accept the terms of this Policy, please do not use the Platform.

This Policy should be read alongside the j118 Terms & Conditions, which govern the broader contractual relationship between you and j118.

j118 collects personal data through several channels: directly from you during registration and account use, automatically through your use of the Platform, and from third parties where permitted.

Data you provide directly:

• Full legal name and date of birth (required for age verification).
• Email address and mobile number (used as account identifiers and for communication).
• Residential address (required for KYC verification on withdrawal requests).
• Government-issued identity document details (CNIC, passport) where requested for compliance purposes.
• Payment account identifiers including JazzCash and Easypaisa registered mobile numbers, bank account numbers (masked), and e-wallet usernames.
• Profile preferences, bonus opt-in choices, and responsible gaming limit settings.
• Support correspondence and live chat transcripts where you contact j118.

Data collected automatically:

• IP address and approximate geolocation derived from IP.
• Device type, operating system version, and browser type.
• Session logs including login timestamps, pages visited, game sessions opened, and bet placement records.
• Cookie identifiers and similar tracking technologies (see Section 6).
• Transaction metadata: deposit amounts, withdrawal requests, payment method used, timestamps.

Data from third parties:

• Age and identity verification results from third-party KYC service providers.
• Fraud and risk signals from payment processing partners.
• Aggregated analytics data from platform analytics tools.

j118 uses the personal data it collects for the following purposes:

• Account creation and management: To create, verify, and maintain your j118 account including processing login authentication and password resets.
• Service delivery: To allow you to place bets, access casino games, participate in promotions, and use all features of the Platform.
• Payment processing: To execute deposit and withdrawal transactions, verify payment account ownership, and maintain transaction records.
• Identity and age verification: To confirm that you are at least 18 years of age and to fulfil KYC obligations before processing withdrawals.
• Fraud prevention and security: To detect, investigate, and prevent unauthorised account access, fraudulent transactions, bonus abuse, and other prohibited conduct.
• Legal and regulatory compliance: To comply with applicable anti-money laundering obligations, record-keeping requirements, and any lawful requests from regulatory or law enforcement authorities.
• Responsible gaming: To monitor account activity for signs of problem gambling and to apply any deposit limits, cooling-off periods, or self-exclusions you have requested.
• Customer support: To respond to your enquiries, resolve disputes, and provide account assistance.
• Platform improvement: To analyse aggregated usage patterns and improve Platform performance, game selection, and user experience.
• Communications: To send transactional emails (account confirmations, withdrawal notifications), security alerts, and — where you have consented — promotional communications about j118 offers.

j118 does not use personal data for any purpose materially different from those described above without first obtaining your explicit consent or providing advance notice in accordance with applicable law.

j118 processes personal data on the following legal bases:

• Contractual necessity: Processing required to provide the Platform services as described in the Terms & Conditions — including account management, game access, and payment processing.
• Legal obligation: Processing necessary to comply with applicable laws, including anti-money laundering requirements, age verification obligations, and law enforcement requests.
• Legitimate interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and aggregate analytics — where such interests are not overridden by your fundamental rights.
• Consent: Processing for optional promotional communications and non-essential cookies, where your prior explicit consent has been obtained. You may withdraw such consent at any time without affecting your ability to use the Platform.

j118 does not sell your personal data to third parties. We may share your data with the following categories of recipients in the circumstances described:

• Payment service providers: JazzCash, Easypaisa, Visa/Mastercard processors, and other payment gateways — to execute transactions you have authorised.
• KYC and identity verification providers: Third-party services that process identity document data to verify your age and identity for compliance purposes.
• Game software providers: Evolution Gaming, PG Soft, Pragmatic Play, and other game suppliers receive limited session data necessary to deliver their games via the j118 Platform.
• Fraud and risk services: Third-party fraud detection providers who analyse transaction and behavioural data to identify prohibited activity.
• Analytics providers: Aggregated, anonymised usage data may be processed by analytics platforms to assist with Platform improvement.
• Legal and regulatory authorities: Where required by law, court order, or a legitimate regulatory request, j118 may disclose personal data to law enforcement or regulatory bodies.
• Corporate transactions: In the event of a merger, acquisition, or asset sale, your data may be transferred to a successor entity subject to equivalent privacy protections.

All third parties who process personal data on j118's behalf are required to handle that data in accordance with applicable privacy standards and may not use it for their own independent purposes beyond the services they provide to j118.

j118 uses cookies and similar technologies to operate and improve the Platform. The categories of cookies we deploy are as follows:

• Strictly necessary cookies: Required for Platform functionality including session management, login state, and security tokens. These cannot be disabled without impairing Platform use.
• Functional cookies: Remember your preferences such as language settings, responsible gaming limit configurations, and display preferences.
• Analytics cookies: Collect aggregated, anonymised data about how users navigate the Platform — including pages visited, session duration, and feature usage — to assist j118 in improving the user experience.
• Performance cookies: Monitor Platform load times, error rates, and technical performance to identify issues and optimise delivery.

j118 does not deploy third-party advertising or behavioural tracking cookies without your prior consent. You may manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies will prevent you from accessing the Platform.

j118 retains personal data for as long as necessary to fulfil the purposes for which it was collected, subject to the following retention standards:

• Active account data: Retained for the duration of your active j118 account relationship.
• Transaction and betting records: Retained for a minimum of 5 years following account closure to meet anti-money laundering and financial record-keeping requirements.
• KYC documentation: Retained for a minimum of 5 years following account closure or the date of the last transaction, whichever is later.
• Support correspondence: Retained for 2 years following resolution of the relevant matter.
• Self-exclusion records: Retained for the duration of the exclusion period and for at least 5 years thereafter to prevent re-registration by excluded individuals.
• Marketing consent records: Retained for 3 years from the date of last consent or withdrawal.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with j118's data disposal procedures.

Subject to applicable law, you have the following rights in relation to your personal data held by j118:

• Right of access: Request a copy of the personal data j118 holds about you.
• Right to rectification: Request correction of inaccurate or incomplete personal data.
• Right to erasure: Request deletion of your personal data where it is no longer necessary for the purposes for which it was collected and no legal retention obligation applies.
• Right to restrict processing: Request that j118 limits the processing of your data in certain circumstances, for example while a correction request is under review.
• Right to data portability: Request a copy of data you have provided to j118 in a structured, machine-readable format.
• Right to object: Object to processing based on legitimate interests where your individual circumstances justify doing so.
• Right to withdraw consent: Withdraw any consent you have previously provided for optional processing (such as promotional emails) at any time without affecting prior processing.

To exercise any of the above rights, please contact j118 at the support address listed in Section 12. j118 will respond to valid requests within 30 days. We may require verification of your identity before processing a data rights request to prevent unauthorised disclosure.

j118 implements a range of technical and organisational security measures to protect personal data against unauthorised access, disclosure, alteration, or destruction:

• 256-bit SSL/TLS encryption on all data transmitted between your device and j118 servers.
• Encrypted storage of sensitive account credentials, including password hashing using industry-standard algorithms.
• Payment data is processed through PCI-DSS compliant payment processors. j118 does not store full card numbers, CVV codes, or mobile wallet PINs on its own infrastructure.
• Access to personal data is restricted to j118 staff who require it to perform their job functions, and is governed by role-based access controls.
• Regular security assessments and infrastructure monitoring for anomalous access patterns.
• Two-factor authentication available to all account holders and enforced for j118 administrative systems.

In the event of a data breach that poses a material risk to affected individuals, j118 will notify relevant parties in accordance with applicable legal obligations and without undue delay.

You also play an important role in keeping your data secure. Please maintain a strong, unique password for your j118 account, enable two-factor authentication, and never share your credentials with any third party — including individuals claiming to represent j118 support.

j118 is strictly an 18+ platform. We do not knowingly collect personal data from individuals under the age of 18. If j118 discovers or is notified that an account was registered by a minor, the account will be immediately closed and all associated personal data will be permanently deleted, except where retention is required by law (for example, to comply with anti-money laundering records obligations for any transactions that may have occurred).

If you are a parent or guardian and believe your child has registered with j118, please contact us immediately at the address in Section 12 so we can investigate and take appropriate action.

j118 reserves the right to update or revise this Privacy Policy at any time. When material changes are made, j118 will notify registered users via the email address on file and/or display a prominent notice on the Platform prior to the changes taking effect.

The "Last Updated" date at the top of this Policy will be revised whenever changes are made. Your continued use of the Platform following the effective date of any revised Policy constitutes your acceptance of the updated terms.

We encourage you to review this Policy periodically so you remain informed about how j118 handles your personal data.

For any questions, concerns, or requests relating to this Privacy Policy or your personal data held by j118, please contact our support team:

Email: [email protected]

Please include "Privacy Request" in your subject line and provide your registered username or account ID so we can locate your records efficiently. j118 aims to respond to all privacy-related enquiries within 30 days of receipt.

This Privacy Policy was last updated on 1 June 2026. j118.club reserves all rights not expressly granted herein.